Greetings,
We apologize for the short notice, but we've started to receive notices for one of our cabinet's power distribution units (PDU) that it is failing. Therefore, we will be replacing the PDU starting at 12:30 AM CDT on Thursday, September 21st. Prior to the PDU removal, we will have to power down all the servers in the cabinet, and then power them back up afterwards. We expect the total downtime for everyone affected to be about 30 minutes, While we know any disruptions to your service is inconviencing, we hope that by taking care of it quickly it will avoid the risk of having a total failure happen during peak hours and results in a much greater downtime.
We will provide status updates here and in our forums as well during the progress of the maintenance.
Please feel free to contact us if you have any questions or concerns about the updates.
As always, thank you for your patience and understanding while we take these steps to ensure that you have reliable web hosting with us.
UPDATE - 1 AM - We are still getting ready to do the PDU replacement, we hope to be able to start shortly.
Update - 1:10 AM - We are starting to shut down servers now. We will let you know when we're starting the PDU replacement.
Update - 1:37 AM - We have shut down all of the servers and are replacing the PDU now.
Update - 1:49 AM - We have powered all servers back up - they should be coming online soon.
Update - 2:08 AM - We believe everyone should be back up and running now but we're still reviewing all of the servers.
Update - 2:30 AM - Everything should be fine now - please let us know if you're still having issues so we can get them resolved. Thanks again for your patience while we performance tonight's power maintenance.
Netwisp Support Team
We apologize for the short notice, but we've started to receive notices for one of our cabinet's power distribution units (PDU) that it is failing. Therefore, we will be replacing the PDU starting at 12:30 AM CDT on Thursday, September 21st. Prior to the PDU removal, we will have to power down all the servers in the cabinet, and then power them back up afterwards. We expect the total downtime for everyone affected to be about 30 minutes, While we know any disruptions to your service is inconviencing, we hope that by taking care of it quickly it will avoid the risk of having a total failure happen during peak hours and results in a much greater downtime.
We will provide status updates here and in our forums as well during the progress of the maintenance.
Please feel free to contact us if you have any questions or concerns about the updates.
As always, thank you for your patience and understanding while we take these steps to ensure that you have reliable web hosting with us.
UPDATE - 1 AM - We are still getting ready to do the PDU replacement, we hope to be able to start shortly.
Update - 1:10 AM - We are starting to shut down servers now. We will let you know when we're starting the PDU replacement.
Update - 1:37 AM - We have shut down all of the servers and are replacing the PDU now.
Update - 1:49 AM - We have powered all servers back up - they should be coming online soon.
Update - 2:08 AM - We believe everyone should be back up and running now but we're still reviewing all of the servers.
Update - 2:30 AM - Everything should be fine now - please let us know if you're still having issues so we can get them resolved. Thanks again for your patience while we performance tonight's power maintenance.
Netwisp Support Team
Tuesday, September 19, 2017
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